Privacy Policy

1. Introduction

REI Summit at Sea respects your privacy. This Privacy Policy explains how REI Summit at Sea collects, uses, stores, and protects personal information when you visit our website, submit a form, register for an event, purchase a package, make payments, request information, communicate with us, or use our customer portal, booking, payment, event, and communication tools.

2. Information We Collect

We may collect information such as your name, email address, phone number, mailing address, passenger or attendee details, travel preferences, cabin or package selection, billing information, payment status, event registration details, form submissions, messages, support requests, and website activity.

When required for cruise or event registration, we may also collect information needed to properly process your booking, coordinate attendee records, communicate important event updates, and provide customer support before, during, and after the event.

3. How We Use Information

We use collected information to provide REI Summit at Sea services, process event registrations, manage cruise packages, process payments, send confirmations, provide booking and account updates, communicate event details, support attendees, send invoices or payment reminders, improve our website and services, and respond to customer questions.

We may also use your information to send important updates related to your booking, event schedule, travel details, customer portal access, payment reminders, itinerary updates, and other information related to your participation in REI Summit at Sea.

4. Payments and Billing

If you make a purchase, deposit, installment payment, or other payment through our website or payment system, your billing and payment information may be processed by trusted third-party payment providers. REI Summit at Sea does not store full credit card numbers directly on our website.

Payment-related information may be used to confirm purchases, track balances, send invoices, process automatic payments when authorized, issue receipts, and assist with account or booking questions.

5. SMS Communications

REI Summit at Sea may send text messages to customers, attendees, leads, or registered participants who provide their phone number and consent to receive messages. These messages may include appointment reminders, booking updates, payment reminders, event announcements, customer portal updates, schedule changes, travel reminders, and customer support messages.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.

REI Summit at Sea does not sell or share mobile opt-in information, phone numbers, or SMS consent with third parties for marketing or promotional purposes.

6. Email Communications

By submitting a form, registering for an event, making a purchase, or requesting information, you may receive emails from REI Summit at Sea related to your inquiry, registration, booking, payment status, event updates, customer portal access, or other important service-related communications.

Marketing emails may include updates about upcoming events, offers, announcements, or related opportunities. You may unsubscribe from marketing emails when an unsubscribe option is provided. Important transactional or service-related emails may still be sent when necessary to manage your booking, payment, account, or event participation.

7. Notice at Collection for California Residents

At or before the time we collect personal information, we provide notice of the categories of information collected and the purposes for collection. The categories of information we may collect include identifiers, contact information, booking details, payment-related information, commercial information, internet or website activity, and communications you submit to us.

We collect this information to provide services, process registrations, manage bookings, communicate with attendees, process payments, provide support, improve our services, and comply with applicable legal or operational requirements.

8. California Privacy Rights

California residents may have rights to request access to personal information, request deletion, request correction, know what categories of information are collected, know whether information is sold or shared, and limit certain uses of sensitive personal information where applicable.

REI Summit at Sea does not sell personal information. REI Summit at Sea does not sell or share SMS opt-in data for marketing or promotional purposes.

9. Sharing Information

We may share information with trusted service providers only as needed to operate our business, process payments, manage event registrations, coordinate bookings, send communications, host our website, operate our customer portal, manage forms, provide customer support, or fulfill services related to REI Summit at Sea.

These providers are only permitted to use information as necessary to provide services to REI Summit at Sea. We do not sell your personal information.

10. Cruise, Travel, and Event Partners

When necessary to coordinate your event participation, cruise booking, package selection, travel arrangements, or attendee services, certain information may be shared with appropriate travel, cruise, payment, technology, or event-related partners. This may include information needed to confirm your booking, manage your registration, process payments, or provide event-related services.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No online system can be guaranteed 100% secure, but we take steps to protect the information we collect and maintain.

12. Cookies and Tracking

Our website may use cookies, analytics, pixels, or similar tools to understand website activity, improve user experience, measure marketing performance, track form submissions, and better understand how visitors interact with our website and services.

13. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, operational, billing, booking, customer support, and service-related purposes.

14. Third-Party Links

Our website, emails, or customer portal may contain links to third-party websites, payment pages, cruise line resources, partner tools, or outside platforms. REI Summit at Sea is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Children’s Privacy

Our services are intended for adults and event participants. We do not knowingly collect personal information from children under the age of 13 without appropriate consent. If we become aware that information has been collected from a child in a manner that does not comply with applicable law, we will take appropriate steps to delete it.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, the effective date at the top of this page may be revised. Continued use of our website, services, forms, customer portal, or event registration tools after updates are posted means you acknowledge the updated Privacy Policy.

17. Contact Us

To request access, correction, deletion, or to ask privacy-related questions, please contact REI Summit at Sea through the contact information provided on our website.